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Operations Associate
Pendle Hill
Job Start Date:
05/03/2024
Type of Position:
Full Time, Year Round
Number of Openings:
1
Wage/Salary:
$16
Per Hour
Job Location & Contact:
338 Plush Mill Road
Wallingford
,
PA
19086
610-566-4507
Email
Job Description:
DUTIES AND RESPONSIBILITIES: Demonstrate a welcoming presence and excellent customer service. Reflect Pendle Hill’s mission and values in all interactions. Fulfill Pendle Hill’s practice of Radical Hospitality, and ensure all guests feel welcome. Follow instructions and checklists, prioritizing the most necessary items while filling remaining time with “back-burner” items. Participate in the set up and cleanup of meeting spaces and dining rooms. Ensure clean, orderly, and safe facilities, meeting rooms and guest rooms. Set up and monitor AV equipment in meeting spaces. Support and troubleshoot AV technology use. Set up and organize refreshments for programs, conferences, and special events. Participate in the set-up and hosting duties of the dining room. Coordinate event details with clients upon their arrival. Participate in hosting program and conference facilitators throughout their visits. Participate in all forms of registration at Pendle Hill for guests, programs and conferences, including reception desk operations, payment and orientation. Assist in the inventory, order and maintenance of household and conference supplies, AV and housekeeping equipment, first aid and room keys. Participate in the hospitality and emergency cell phone “on call” duty during working hours. Support the Guest Services Coordinator in monitoring the general maintenance and cleanliness of our vehicles and equipment. Other tasks as assigned.
Experience Required:
REQUIRED QUALIFICATIONS: Excellent customer service and oral communication skills. Great organizational and time-management skills. Ability to lift up to 30 pounds and stand/walk for long periods of time. Excellent judgment in proactively handling guest needs or requests with attention to both excellent service and proper function of the organization. Works well under direction. DESIRED QUALIFICATIONS: Experience in event coordination, hospitality services, or customer service. Understanding of basic Audio/Visual and related technical equipment, and its use and care. Experience working well as part of a collaborative team. Experience providing hospitality to groups. Proficient in Microsoft programs, especially Word, Excel and Outlook. Bachelor’s degree or equivalent in work experience. Understanding of the needs and conditions necessary to support spiritual retreats. EXPECTATIONS OF ALL PENDLE HILL EMPLOYEES: A highly welcoming attitude and willingness to provide hospitality for members of, and visitors to, the Pendle Hill community. Openness to a wide range of spiritual beliefs and experiences, cultural backgrounds and practices, and differences of all kinds. Either a familiarity with Quaker faith and practices and a commitment to learning more or a willingness to gain, deepen, and nurture such knowledge over time. Appreciation of the role of Quakerism in the mission of Pendle Hill
How to Apply:
INTERESTED? Please submit the following items to
[email protected]
with “Operations Associate” and your last name in the email subject line: a current resume, a cover letter that includes how you heard about the position, why you want to be considered and your qualifications (applications received without a cover letter will not be considered). Review of applicants will begin on March 11, 2024, and continue until the position is filled. Expected start date in May.
Application Deadline:
May 03, 2024
Submit your resume
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